We, at Golden Himalayan Zone Pvt. Ltd.(hereinafter referred to as “the Company”), highly recommend you to carefully go through all the information in the terms and conditions provided below. Upon agreeing to these conditions, the client will be legally bounded to the Company’s contract that clarifies all the ideas, information, permissions, and deals established between the client and the company.
The agreement covers the issues and procedures that are taken by the client and the Company, including Booking Confirmation, Payment, Refund, Cancellation, and other charges levied as per policy and the Company’s Privacy Policy.
The Contract
Golden Himalayan Zone Pvt. Ltd.is a reliable and a fully licensed firm that is legally registered under various departments of the Government of Nepal (Tourism Licence No :- 1612, Company Registration Number 73595) as well as numerous other national and international agencies. The team leader of the Company is Mr. Puskar Tamang who has been working in this sector for over 10 years. The Company is located at Thamel, Kathmandu. Golden Himalayan Zone Pvt. Ltd. aims to offer quality services to people (the customer or client) from all over the world.
Terms and Conditions of Use
Passport and Visa:
Travelers are required to carry a valid passport along with the visas of the country they are traveling to. We also advise our clients to make sure that the passports are valid up to at least 6 months beyond the total duration of their trip. The company will not be liable if travelers are returned or not allowed to enter the country on their trip due to the carelessness of the clients with regards to visa documentation and passports.
Travel Insurance:
Golden Himalayan Zone Pvt. Ltd. requires you to have a travel insurance package. The insurance must include medical coverage, air ambulance, and helicopter rescue services. We also strongly recommend our clients to get cancellation insurance to be on the safe side. Kindly ensure that the insurance policies provide all the protection and cover the most of the traveling activity that you take up.
We will require a copy of your insurance paper for proof prior to the trip. By any reason, if you are unable to provide us with the insurance certificate, you will be asked to make a suitable policy/agreement then and there itself. However, if you are unable to do that due to circumstantial issues, you will be forbidden to continue your trip. Also, you will not be entitled to any refund for the services not provided.
Facilities and Flexibility:
Golden Himalayan Zone Pvt. Ltd. provides different types of trips that involve activities different from the standard holidays that the travelers are accustomed to. These trips also involve a certain level of difficulty that poses risks of illness, accidents, and unpredictable circumstances. The remote areas on the course of the travel might lack advanced medical facilities, and, to receive immediate help is quite challenging. Political instability and natural calamities that could occur en-route are unpredictable. Therefore, the company will not be responsible for such accidents and clients should agree to agree to comply with all the risks associated throughout the journey. In case of any unavoidable circumstances, travelers should be open to changes in the plan and should be flexible with impromptu plans, reroutes, accommodations, and transports. Additionally, if amendments and alterations in the itinerary are required to be made during the trips due to circumstances that are unavoidable and uncontrollable by the company, the customers will have to bear all the extra charges resulted by the alterations.
As Golden Himalayan Zone Pvt. Ltd. will be providing you with a guide/expert to lead the client/s throughout the trip, you must accept the authority of the trip leader and cooperate with him/her at all times. Traveling in a group can be quite difficult, as the group can include members with varied interests and physical abilities. For that, adjustments will have to be made in order to maintain harmony. You have to understand that the Company holds every right to accept or refrain any person as a member of the group at any time during the trip. Accordingly, we refuse to aid or refund any travelers who are prohibited from continuing a trip due to the action of the client which violates the law/s of the country of travel.
Kindly refer to the trip inclusion page along with the detail for each trip. The head office of Golden Himalayan Zone Pvt. Ltd. atThamel,Kathmandu.A specified hotel will be your meeting point before departing for the trip unless you are specified otherwise.
Booking
Clients have to go through various procedures with Golden Himalayan Zone Pvt. Ltd. in order to book the trips. Please note that the term “Trip” in the website refers to all the itineraries designed for various packages including trekking, tours, sightseeing, hikes, expeditions, and similar others.
To book a trip with Golden Himalayan Zone Pvt. Ltd. you will have to fill up the Booking Application Form and send it to us. Furthermore, to confirm your booking, 20% of the total trip cost must be paid prior to the trip as a non-refundable deposit. You will have to pay the rest of the 80% balance due on arrival in Kathmandu before the start of the trip. The remaining documents will be provided to you after completion of the whole procedures after the company receives the total cost for the trip.
35% of the total charge has to be paid 60 days before the trekking departure date, along with the booking form as advance payment. You can make this payment via bank transfer or through international money transfer companies. For the bank transfer: Beneficiary: Account number: 090 1020 0000 66 GLBBNPKA Account holder: GOLDEN HIMALAYAN Zone treks Pvt Ltd BIC (SWIFT): GLBBNPKA Bank name: Global IME Bank address: Thamel, Kathmandu, Nepal Bank City: Kathmandu Bank Country: Nepal
Please note that the clients will have to pay the service charges allotted by the bank for money transfer. Also, please kindly email us a copy of the deposit slip at goldenhztreks13@gmail.com .after you make the payment, as it is required to claim the refund.
Through money transfer companies like Western Union or IME: Mail to the Country: Nepal City: Kathmandu Payee’s Name: First Name: Puskar Last Name: Tamang Tell No: 01 4439959 Mobile No: +977 9851157959 Trekking Company Name:
After making the payment through western union, you will receive a pin code; please email that pin code to us goldenhztreks13@gmail.com In the case of western union or similar kinds of payment of payment methods, please notify us after making the payment, and we shall ask you for the necessary details.
The remaining amount is to be paid after arriving at Kathmandu, but before leaving the city for the trek. For further queries, feel free to contact us.
Cancellation:
The company holds no responsibility for voluntary withdrawal or cancellation of the trip by the customer themselves, hence the amount paid to the company will not be refunded after the trip has begun. If during the trip, any services such as accommodation, sightseeing, meals, transportation, etc. included in the itinerary/trip are not used by the customer, no refunds or reuse will be provided to whatever portion remains unused on the trip. The company will use their discretion in setting the conditions for the refunds, therefore, few of the conditions mentioned are subject to change. The company holds every right to cancel the trips booked by the customers before it is guaranteed to run or an official agreement is signed. A trip is guaranteed to run once it has two fully paid travelers unless minimum numbers state otherwise.
Unfortunate circumstances such as unforeseen natural disaster, canceled flights, strike, industrial action, wars, riots, quarantine, government intervention, weather, the deteriorating health condition of a group member, etc. could lead to cancellation of trips. In such cases, the customer can either ask to get back the 80% of the total trip cost paid to the company (13% Government Tax will be deducted) or reuse the cost in an alternative trip with the same price, immediately, in the following season of the same year. However, the booking deposit i.e. 20% of the total amount remains non-refundable.
The company will require a written notice in case of any cancellation. Please ensure the date of the trip cancellation is the date on which the written cancellation is received by the company. If you cancel the trip a month prior to the departure date of the actual trip, 100% of the total cost is reusable for a year. Likewise, you can reuse a 100%, 80% and 50% of the total charged amount if the company gets a cancellation notice a month, 15 days and 7 days, respectively prior to the departure date of the actual expedition.
Trip Amendment:
First and foremost, please note that all the amendment conditions are applied to the trips listed on this site only. Below are a few notes to take about the amendment fees in case of any changes during, while or after the booking:
If the company receives a request on the booking amendments at least 60 days prior to the trip, a total of USD 50/person is charged to the customer. However, if the customer’s request for a booking amendment in less than 60 days before the trip departure, then the charges will be as per the cancellation policy mentioned above. In case of any changes in the price of the trip during the procedure of booking and the amendments, the new cost will be applied to the trips. Please note that these changes might not be applied by the company, but can be levied upon the company by the third parties i.e. the hotels or the service providers working with the company.
Any changes, amendments, or additions in aggregation to the trips you have booked, for example, hotels, transfers, additional days, etc. will account to an additional administration fee of USD 20/booking per change. These additional charges are imposed by hotels, ground operators, or airlines and not by the company.
Please note that the amendments will not be made within 10 days of the original departure of the trip. However, if the changes are to be made (although rare), a minimum of USD 50 or over will be charged.
Health Conditions:
The Company will require a well-documented medical certificate from a valid medical institute before departing for the trip. We need to be sure about the well-being and health condition of the traveler. The Company must be informed about any type of medical issues or conditions at the time of the booking itself. The company will not be responsible for any type of mishaps and will not bear the medical and evacuation expenses on behalf of the participant. Therefore, we request our clients to consult their doctors for a thorough checkup and vaccination before booking a trip with us. If necessary, a client can also make requests to the Company for additional services on the length of the trip or stay in the country of their travel.
Weather and other unfavorable conditions:
Clients should be well aware of the unpredictability of the weather conditions in the mountainous regions. The unfortunate weather conditions, especially in the Everest, Jomsom, and Kanchenjunga regions, can sometimes lead to unfavorable circumstances that include delay or cancellation of flights. The Company will cover the expenses of accommodations and food in the departing location until the arrangement of flights is done. However, the Company holds every right to reroute the original trip or transports which will be in favor of the situation without any addition in the cost. Please note that the company will not be responsible for any missed international flights, losses caused by Altitude Sickness, or any other unpredictable circumstances, and the participants will have to pay all the charges incurred. Nonetheless, the Company will connect and assist you to make the necessary alternative arrangements, but, the additional charge will be covered by the customers themselves.
Regardless of stating every condition and information about the trips on the website and brochures of the Company, we will not be responsible for the unforeseeable situations that may arise before or during the trips. The Company will, however, try its level best to give prior notice about it and take alternate strategies to deal with it. These booking conditions may only be waived in special circumstances, and in writing, by a letter from the Chief of the Company. Note that all the legal agreements set up and signed between the client and the Company shall be subjected to and governed by the Nepalese law.
Note: All the Terms and Conditions mentioned are prepared as per the laws of the Government of Nepal and is governed by them. Therefore, only the head of the Company gets to intervene and holds the authority to make any amendments. Kindly assure that you have read and clearly understood all the Terms and Conditions involved while booking a trip with Golden Himalayan Zone Pvt. Ltd. and abide by it throughout your trip with us.
